Last updated: June 2026
This Privacy Policy explains how Felix Med LTD (Company Number 17099892) (“Felix Med”, “we”, “us” or “our”) collects, uses and protects your personal data when you visit or make a purchase from felixmed.co.uk. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Felix Med LTD (Company Number 17099892) is the data controller responsible for your personal data. You can contact us at info@felixmed.co.uk regarding any privacy matter. Our registered address is 276 Chase Road Suite 7-0027, Lonsto House, London, United Kingdom, N14 6HA.
2. Information We Collect
We may collect the following information: your name, billing and delivery address, email address and telephone number; order details and purchase history; payment information (processed securely by our payment providers, not stored by us); and technical data such as IP address, browser type and how you use our website.
3. How We Use Your Information
We use your personal data to process and deliver your orders, to communicate with you about your purchases, to provide customer support, to improve our website and services, and, where you have consented, to send you marketing communications. You can opt out of marketing at any time.
4. Legal Basis for Processing
We process your data on the basis of performance of a contract (to fulfil your orders), legitimate interests (to run and improve our business), legal obligation (such as tax and accounting requirements), and consent (for example, for marketing emails and certain cookies).
5. Sharing Your Information
We only share your data with trusted third parties who help us operate, such as payment processors, delivery and courier services, and IT providers. We do not sell your personal data. Where required by law, we may disclose information to regulatory authorities.
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements.
7. Your Rights
Under UK GDPR you have the right to access, correct, erase or restrict the processing of your personal data, the right to data portability, and the right to object to processing. You may also withdraw consent at any time and lodge a complaint with the Information Commissioner’s Office (ICO). To exercise any of these rights, contact us at info@felixmed.co.uk.
8. Cookie Policy
Our website uses cookies to make the site work, to remember your preferences, to analyse traffic and to support marketing. Cookies are small text files stored on your device. We use essential cookies (required for the site and checkout to function), performance and analytics cookies (to understand how visitors use the site), and functionality cookies (to remember your choices).
You can control or disable cookies through your browser settings and via our cookie consent banner. Disabling certain cookies may affect how the website functions. By continuing to use our site, you consent to our use of cookies as described here.
9. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please email us at info@felixmed.co.uk.
