Last updated: June 2026
This Shipping & Delivery Policy explains how Felix Med LTD (Company Number 17099892) (“Felix Med”) processes and delivers your orders.
1. Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Times
Once dispatched, UK orders are usually delivered within 2-5 business days, depending on the carrier and your location. Delivery times are estimates and are not guaranteed.
3. Shipping Costs
We are pleased to offer free shipping on orders as indicated on our product pages and at checkout. Any applicable shipping charges will be shown clearly before you complete your order.
4. Delivery Areas
We currently deliver within the United Kingdom. If you would like to enquire about delivery to another location, please contact us at info@felixmed.co.uk.
5. Tracking
Where tracking is available, you will receive tracking details by email once your order has been dispatched.
6. Delays and Lost Parcels
Occasionally, delivery may be delayed due to circumstances beyond our control. If your order has not arrived within the expected timeframe, please contact us at info@felixmed.co.uk and we will do our best to help.
7. Incorrect Address
Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders delivered to an incorrectly provided address.
8. Contact
For any delivery questions, email us at info@felixmed.co.uk.
