Last updated: June 2026
This Returns & Refund Policy explains your rights and our process when returning products purchased from Felix Med LTD (Company Number 17099892) (“Felix Med”).
1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, please contact us at info@felixmed.co.uk.
2. Hygiene and Health Exception
Because our products are food supplements, for health and hygiene reasons we can only accept returns of items that are unopened, unused and with their seal and packaging intact. Opened or used products cannot be returned unless they are faulty, in line with applicable consumer law.
3. Returning an Item
Once your cancellation or return is approved, you must send the goods back to us within 14 days. You are responsible for the cost of return postage unless the item is faulty or was sent in error. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
4. Refunds
Once we receive and inspect the returned item, we will process your refund to your original payment method within 14 days. Refunds cover the cost of the product; original delivery charges are refunded only where required by law.
5. Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us at info@felixmed.co.uk within a reasonable time. We will arrange a replacement or full refund, including any return postage costs, in accordance with the Consumer Rights Act 2015.
6. Contact
To start a return or for any questions, email us at info@felixmed.co.uk.
